Digital-savvy financial services leaders should consider how voice assistants can engage customers by allowing them to check balances, make transfers, and pay bills.
With the help of voice technology, consumers can easily ask for account balances, request an analysis of their financial health, and inquire about their investment portfolio.
With the fintech industry leveraging AI, machine learning and natural language processing, voice applications can gather key customer insights to personalize and improve offerings.
Financial service providers can increase customer loyalty through voice applications that help to improve both short-term and long-term financial wellness.
Banks and financial institutions can use voice technology to provide individuals with customized, personalized banking experiences to improve their financial health and better manage their personal finances.
Empower consumers with easily accessible insights into their investments with data-driven personalization.
Voice applications for payments offer an opportunity for financial service providers to differentiate and deliver personalized banking services.
Offering services through Alexa Skills or Google Assistant Actions can open new doors for lenders and help to streamline the process.
Conversational banking is a new way to access digital banking services through voice or text-based interfaces powered by artificial intelligence, and it’s an increasingly popular customer interaction paradigm. With the rising adoption and convenience of virtual assistants, it's only natural that the financial technology world should expand its strategy from mobile banking to voice-enabled digital customer engagement.
Financial services companies need to continuously differentiate and deliver personalized and predictive digital banking services, which requires them to move beyond web and mobile interactions to engage consumers through voice-activated devices, whether through a smart speaker at home or mobile devices on the go.