Imagine a patient receiving reminders at 8:00 every morning and evening that it's time to take her medication and logging that information through conversations with Amazon Alexa.
Imagine a health care provider easily scheduling briefings, meetings, and eDetailing sessions through voice applications, integrated directly with a CRM or calendar scheduling system.
Imagine a new pharmaceutical sales representative learning quicker through voice-enabled training and practicing how to overcome sales objections through interactive pitches.
Imagine a surgeon asking for a patient’s electronic health records or a closer look at X-rays via hands-free voice applications in the operating room.
Since voice assistants have already become an everyday part of many people's lives, it makes sense for voice assistants to be used for medical care. We're already starting to see physicians and health care professionals (HCPs) use voice applications, and patients will increasingly use these conversational tools as well.
There are plenty of voice assistant use cases at health care organizations, which can vary from region to region, given the different regulatory requirements. But depending on where you're located, you could use any or all of these voice applications.
Pharmaceutical companies that employ a team of sales representatives can use voice assistants, through a combination of mobile devices and smart speakers, to provide additional training, request prescription samples, and keep track of their sales visits, etc.
Thanks to the newest advances in voice technology, virtual assistants like Amazon Alexa and Google Assistant are making it possible for people to automate many of the functions they have previously done manually..
So it shouldn’t be a surprise that voice assistants are entering the health care field, whether they are used for patient care and prescription management, medical diagnosis and research, or even pharmaceutical sales training and customer relationship management.
For example, as many as 23% of U.S. physicians report using voice assistants at work. They can ask clinically related questions and get answers directly; ask questions about drug doses and interactions; dictate patient notes and enter information into a patient's health record; and even deliver messages, like reminders or follow-up questions.
To learn more about how voice assistants can help to improve health care provider relationships, contact us for a free consultation.